Shipping/Refunds/Returns policy

It is our mission to offer you quality products and services to help you curate your own unique Chic Lifestyle! Our small business appreciates each and every customer and order.

We encourage you to reach out to us with questions anytime to our customer service email 

help@chiclifestyle.com You can also text us @ 814-439-3561 Monday-Friday

Please allow up to 48 hours for response. 

Our customer service department is closed on Saturday and Sunday. 

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Cancellation POLICY 
We cannot refund, change, or cancel an order once it has been purchased. Please order responsibly.
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Clothing

Each one of our Chic Store Apparel items are made to order.

This allows us to better serve you with a variety of products and sizing. As such our manufacturing/shipping turnaround is about two weeks.  Please allow this time before contacting customer service about your order. It is also normal to receive products ordered in the same order to ship separately as they are shipped when ready. 

We accept returns of unworn clothing items with tags intact for store credit within 7 days of USPS-verified receipt. Please be sure to email for approval and send tracking information of your return to Chic Lifestyle via email. help@chiclifestyle.com. Your are responsible for return shipping. Items received after 7 days will not be credited or returned. Clothing bought on sale or clearance and clothing purchased as part of a mystery bag are also not returnable.  Please allow 7-14 business days to process your return. Credit codes are distributed to the email on your account.
Wigs
Our intention is for you to feel confident in your new hair! If you try-on and and are not in love with your wig we allow you to return it with tags and part intact within 7 days of USPS-verified receipt for a store credit minus a 10% Restocking Fee Please be sure to email for approval and send tracking information of your return to Chic Lifestyle via email. help@chiclifestyle.com. Your are responsible for return shipping. Items received after 7 days will not be credited or returnedThe returned funds will be in the form of a store credit for you to shop for other items from us. 
Wigs purchased in grab bags or on special clearance deals are not eligible for return.  Please allow 7-14 business days to process your return. Credit codes are distributed to the email on your account.
 
Please email help@chiclifestyle.com to start an exchange for store credit.  
Buyer is responsible for return shipping for sending back all exchanges. 

 

 

 

For questions regarding your order please email help@chiclifestyle.com

 

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Out-of-Stock Items

From time to time an item may oversell. This is because of the nature of the way we sell and sometimes if multiple persons are checking out at the same time our system will allow the sale. If this occurs you will receive an email as soon as we recognize it (usually during shipping.) We will then offer you a gift card. If you would prefer a refund for said item. Do not utilize the gift card sent and email customer service. They will then disable the gift card and issue a refund to your original payment method. If you utilize the gift card you will not also receive a refund. You must choose one or the other.

Chic Lifestyle does not give refunds unless an item ordered is out of stock.  We do not issue refunds for any other reason. 

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Order Issues

Upon receiving your order please check to make sure you have all of the items you ordered.

If you believe you have a missing or damaged item please contact us ASAP

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Lost & Stolen Packages

Once you place an order, and we have shipped the order, we do not assume any liability or responsibility for the USPS, UPS or FED EX or DHL. It is a rare occasion but packages can become lost, stolen or damaged from the carrier. We do not provide refunds or store credits for lost or stolen items.